FAQ — Frequently Asked Questions
Our Jewelry
What materials do you use?
Our jewelry is carefully crafted from materials selected for their quality and elegance. For each piece, you can find details about the materials directly on the product page.
How do I care for my jewelry?
To preserve the brilliance of your jewelry:
- Store it away from humidity, in its case or a soft pouch
- Avoid contact with water, perfumes, and cosmetic products
- Remove your jewelry before sports, bathing, or sleeping
- Clean it gently with a soft, dry cloth
Do the photos accurately represent the jewelry?
We do our utmost to ensure that the photos are faithful to the actual products. Slight variations in color may exist depending on your screen and lighting conditions. If in doubt, please do not hesitate to contact us.
Order & Payment
How do I place an order?
Add the desired item(s) to your cart, then follow the payment steps. You will receive a confirmation email once your order has been validated.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as other solutions offered at checkout. All transactions are secure.
Can I modify or cancel my order?
Contact us as soon as possible via the Contact page. We will do our best to modify your order before shipment, but we cannot guarantee it once preparation has begun.
Delivery
What are the delivery times?
Delivery times vary depending on the carrier and destination. You will find the available options and their estimates at checkout.
Can I track my order?
Yes. An email with a tracking number is sent to you as soon as your package is dispatched.
Do you deliver internationally?
We deliver to several countries. Available destinations and associated rates are displayed when you finalize your order.
Returns & Refunds
Can I return a piece of jewelry?
Yes, within 14 days of receipt, in accordance with our returns policy. The item must be in its original condition.
How long does a refund take?
The refund is processed within a maximum of 14 days after receipt and verification of the returned item.
Didn't find your answer?
Contact us directly via our Contact page — we will respond as soon as possible.
Last updated: September 2026